DEPOSIT, RESCHEDULING & CANCELLATION POLICY

Dear Client

It is the aim of our team to provide quality dental care to you and our other clients on schedule and to use clinical time effectively.
A deposit payment of £85 per 30 minutes is required to secure your booking.
We understand that unplanned issues may come up and you may need to reschedule an appointment. Should you need to reschedule or cancel your appointment, 

There will not be a rescheduling or cancellation charge when you contact us by email: reception@londonspecialistdentist.co.uk at least 24 hours notice for 30 Min appointments and 48 hours for any appointment over 30 Minutes.
 
To arrange a new appointment you may email or call us on 0207xxxxxxxx

We regret that there will be a chargeable fee of £85 for missed, cancelled or rescheduled appointments without prior notice to cover part of the operational cost and a highly professional team which is ready, reserved and waiting for you.

As a courtesy we regularly confirm appointments by an automated reminder text on the day before scheduled appointments, however, if you do not receive this text, it does not mean that we are not waiting for you on your scheduled appointment.
It is our aim to telephone or write to you after a missed appointment to understand the reason for non-attendance.
Any complaint regarding rescheduled, missed or cancelled appointment decisions should be made in writing to reception@londonspecialistdentist.co.uk